Shipping methods and times

Kids around ships to the 50 United States using DHL International Shipping. You should receive your delivery within 2 to 8 business days after your order is confirmed.

Kids around provides free shipping on orders over $150. For orders under $150, a $15 shipping fee will be charged.

Additional shipping advisories

• Kids around cannot deliver to PO Box addresses via DHL.
• DHL is currently experiencing customs delays. Please contact Customer Service if your order has not shown movement after 10 business days.
• Our facilities are closed during the weekend. Depending on volume, orders placed from Friday evening through the weekend will ship between Monday and Tuesday.

Processing your order

Once payment has been confirmed, your order is transmitted to our logistics department, where it is carefully prepared for shipment.

Due to expedited processing times, we are unable to process cancellation requests. Adjustments can only be made by our Logistics team, subject to stock availability at the time your order is prepared.

After DHL confirms shipment, you will receive a shipping confirmation email detailing the products shipped along with your tracking number. You may track your shipment at https://www.dhl.com/us-en/home/tracking.html .

Please note that U.S. Customs may request your Social Security Number to clear your shipment. This is a government requirement, and neither Kids Around nor DHL can bypass or control this process.

We recommend monitoring your tracking information regularly for the most up-to-date shipment status.

Returns

To receive a refund, a return request must be submitted and the item shipped back within 14 days of confirmed delivery based on tracking information. For orders placed in March, this period is exceptionally extended by an additional 14 days.

Any return request or shipment made after this period will not be refunded.

Returned items must be in perfect condition, in their original packaging, and accompanied by all accessories (tags, bag, extra gift, box, etc.).

Personalized items are non-refundable and non-exchangeable.

To request a return, you must first initiate the creation of a return form.

You will need to print:

• A return form from your customer account or a manual form provided by Customer Service
• A shipping label (at your expense, except in cases of incorrect or damaged orders)

Return from a registered account

1. Sign into your account
2. Go to “My Account / My Returns”
3. Select the order and items to return, then click “Request return”
4. Print the entire return form
5. Place the product(s) and return form into a box
6. Print a shipping label from a carrier of your choice and drop the package at a post office

Return address:

CWF USA LLC
WeWork c/o CWF Kids Around US
500 7th Avenue, 8th Floor
New York, NY 10018

You will be refunded the product price (excluding shipping costs*) within 30 business days of receipt, provided the return meets the stated requirements.

Please note:

• Returns without a return form or order number will not be refunded
• Processing times may be longer if the return procedure is not followed
• Products purchased from another retailer cannot be returned via our online shop

Exchanges

To exchange a product, you must first initiate a return through your account and then place a new order for the desired item.

When selecting a return reason, please indicate that you wish to exchange the item. Once your return is processed, you will receive a Free Shipping code for your replacement order.

Outlet items are excluded from this Free Shipping code.

Sale items cannot be repurchased with the same discount, even in the case of an exchange.

The returned item must meet the same conditions as standard returns: perfect condition, original packaging, and all accessories included.

Guest returns or exchanges

If you placed your order as a guest, please follow the instructions available via order follow-up.