Placing an order is easy and can be done in several ways:

• Search for an item by name or reference in the search bar
• Browse our catalog and discover our collections
• Check out featured looks and inspirations in our Shop the Look section

Then click on the item you’d like to purchase, choose your favorite color and size, then click "Add to Cart".

To finalize your order, click on the Shopping Bag icon at the top right of your screen and follow the 4-step ordering process. You will need to either log in or register for a new account. Once these actions have been completed, you will be directed to a confirmation page and you will also receive an order confirmation by email.

Once your payment has gone through, you will be directed to a confirmation page. You will also recieve a confirmation email along with an order summary in your inbox. If you don't see an email withing 15 minutes of placing your order, please be sure to check your Junk and Spam folders as well. 

Unfortunately, your order cannot be edited or canceled once it's been confirmed. You can, however, initiate a return and exchange your items once you receive your order. 

There are two ways in which we inform you about out-of-stock items in our catalog:

• If all sizes of an article are out of stock, a "Not Available" thumbnail will appear on the product image in the catalog
• If only certain sizes are out of stock, you will not be able to select them when adding them to your cart.
• If, in the rare occurrence, a product within your order is out-of-stock after your order is confirmed, you will be notified by email. You will either not be charged for the missing item or you will be refunded the cost of the missing item. 

Payment can be made via debit or credit card, as well as through PayPal. We accept Visa, MasterCard, and American Express.

Your purchases on us.kidsaround.com are entirely safe. Payments are handled by our third-party online payment specialist, Dalenys, through their Kids around payment page. Kids around has no access to your banking data, which is transmitted in encrypted form. We have also opted for SSL (Secure Socket Layer) encryption to protect all of your browsing on our site and ensure the confidentiality of all sensitive data related to your personal and payment information.

If your online payment is declined, we first recommend that you double-check the credit card information you have entered and try again. If the problem persists, we suggest that you contact your bank to help resolve the situation. If your bank or PayPal confirms that there are no issues with your payment method, please contact our Customer Service Team.

Kids around ships to the continental United States via DHL with a flat-rate shipping fee of $15. Once your order has been confirmed, it will be delivered within 4 to 5 business days.

We also offer free shipping on orders over $150.

Please note that personalized items require additional time to prepare.

Kids around will take care of any applicable customs duties related to shipment. If you happen to encounter a customs issue with your order, please do not hesitate to contact us. Please see our “Shipping and Returns” section for more information.

After your order has been confirmed and prepared, you will receive a shipping confirmation email with your tracking information, which you can follow via DHL: https://www.dhl.com/us-en/home.html. You can also track your order by logging into your account on the Kids around website.

If no one is at the provided address when DHL attempts to make the delivery, a delivery notice will be left in your mailbox and the driver will either attempt re-delivery (up to 3 times) or it will be held at a nearby DHL facility for pick up. If you cannot pick up the package within 14 days of the date the delivery notice was left, the package will be returned to us. You will then need to place a new order if you want to receive the products in question.

You have 14 days upon shipment confirmation to return an item. The article must be in perfect condition, in its original packaging and accompanied by any accessories (tags, bag, extra gift, box, etc.). Please note that you are responsible for creating the return shipping label and the costs associated.

Once the returned product is received and approved, we will refund you the cost of the product (not including shipping costs).

All personalized items are non-refundable and non-exchangeable.

To return a product, follow these steps:

1. Sign into your account
2. In the "My Account/My Returns" section, select the order and then the items you wish to return and click "Request return" 
3. Print the return form.
4. Place the product(s) and return form in a box. *Note:  Failure to include your RMA form (Return Form) within your package will result in no refund being processed for your return.
5. Print a label from a carrier of your choice, and then affix the label on the package and drop off at a nearby post office. Below is the return address:

CWF USA LLC

WeWork c/o Kelsey Rojas

500 7th Avenue, 8th Floor

New York, NY 10018

If any of the goods received are damaged or do not correspond with the order you placed, please reach out to our Customer Service Team with both your order number and a picture of the item that arrived to you, to receive a pre-paid Return Label. You will then be refunded for the product price and any delivery costs within 15 days of receipt of the returned product.

Unfortunately, we cannot process returns on gifted products. We can, however, offer store credit in the form of a digital gift card.

Refunds are made within 15 days of our receipt of your returned product. You will then receive an email informing you that the refund has been made. Under no circumstances will Kids around credit any bank card other than the one used to place the order.

Yes, you need to create a free account before you can place an order. This will give you access to all information relating to your purchases and allow you to save time on your next order. The information you enter when creating your account is required in order to process your orders and will never be disclosed to third parties.

Just click "Forgot password" on our login page. A new password will be sent to your account’s email address. Don't forget to change your password in "My dashboard".

Your personal data, such as your address and phone number, is needed in order to process your orders. Unless we are given your explicit agreement, it will never be passed on to third parties. In accordance with the Data Protection Act (Loi Informatique et Libertés of 6 January 1978), you have the right to access, modify or object to any data pertaining to you. In order to exercise this right, please contact us by visiting the Contact Us page.

Kids around has gift cards for all budgets! They remain valid for one year from the time of purchase.

The lucky recipients will receive their digital gift cards by email and can use them to pay for orders of their choosing at the us.kidsaround.com online store.

Tip: We recommend that you double check that the recipient has successfully received the email, as it could land in a spam folder.

If you wish to return an order paid for with a gift card, the gift card will be re-credited for the corresponding amount.

Please note that the gift cards themselves are non-refundable.

You can create a Wish List by clicking on the star icon at the top of your screen. In order to view the list the next time you visit the site, you will need to log in or create a new account. Please note that items in your Wish List are not automatically reserved to your account. 

Unfortunately, your order cannot be canceled once it's been confirmed. You can, however, initiate a return or an exchange for your items once you receive your order.